Mobile Social Networks: An Interview With Christine Perey is an interesting interview with an analyst and freelance associate of Informa Telecoms & Media.
What are Your Customers Tweeting About You? – Part 1 takes a business perspective, but the same tools could be used to track people Tweeting about educational institutions or instructors and classes. I know that some businesses are on to these techniques. I said something about Comcast on Twitter not long ago, and within minutes I received a Tweet from Comcast support. What if you used this idea to communicate with unhappy students who were complaining about your school or course, or just asking for help with an assignment or concept?