Zappos shares secrets of 75% Repeat Business at Christine.net explains why this company is famous for having the world’s best customer service. Christine says, “I’m starting to think that customer service may be sexy after all.”
10 Principles of Effective Web Design at Smashing Magazine is a good article. It would make a good handout in any class discussion of this issue.
Opera Releases Opera Mobile 9.5 with all sorts of new enhancements and faster speed.