I have my share of horror stories with customer service–especially phone and cable companies–but I just had a very nice experience with Adobe customer service. I explained my problem a couple of days ago in Possible hard lesson from Adobe. I’m thrilled to say that the call from the supervisor ended with me being able to upgrade the entire suite for an upgrade price (happy, happy). It’s being shipped to me with the expedited shipping fee waived (joy, joy). And I’ll get a refund for the money I already spent when I attempted to upgrade only DW to version CS3 (happy, happy, joy, joy). The phone call was brief, the people were polite. Adobe just set the bar for customer service as far as I’m concerned. Makes me proud to once again lay claim to my title of Community Expert for my local Adobe users group.
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